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Premium Automobile Service Advisor

Al-Rai Kuwait


WORKING HOURS8:00 AM to 4:00 PM - 6 Working Days


Job Summary

The Service Advisor is responsible for providing professional service to the customers by accurately recording and organizing quality repair and maintenance services to enhance customer retention and facilitate the sales of new units in the long term.


Key Responsibilities

  • Receive and greet customers, understand their vehicle concerns and advise the service and repair needs, carry out as much visual inspection as possible to advise work required on the vehicle, use manufacturer's recommendations to advise additional work, agree on the work scope and obtain cost and time agreement.
  • Write the instructions for technicians for the routine jobs and exact description of symptoms for other concerns described by customers.
  • Assign the jobs to technicians and follow up on the work progress with respective team members. 
  • Keep regular contact with customers to keep them abreast of the progress of their vehicles.
  • Inform the customer when the vehicle is ready. Job details and costs should also be informed to the customer, and the vehicle should be delivered on the customer's arrival with full details of what jobs have been done. Also, inform the customers which complaints have not been attended to (if any) and why.
  • Ask the customers if they are satisfied with the jobs done. Immediately escalate to the Manager if any customer is not satisfied within 48 hours of delivery, and call the customer to ensure satisfaction. 
  • Establish healthy and profitable relationships by proactively communicating and following up with existing and prospective customers on the performance of their cars and if they require any service attention to consolidate and enhance the customer base.
  • Participates in project work where applicable


Ideal Requirements


University graduate or diploma in automobile engineering  


  • Minimum five years in a similar position or related to business.
  • Relevant Experience: 3 years of experience in the automotive industry.
  • Bilingual - Should be Fluent in English and Native Arabic

Competency & Skills

  • Ability to communicate in English and Arabic language.
  • Knowledge of Microsoft Office application


Attractive Salary + Incentives upon achieving Targets





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