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Service Manager - Commercial Vehicles

Al-Rai Kuwait


WORKING HOURS8:00 AM to 8:00 PM (based on Nature of Work)


Job Summary

A service manager oversees the entire operations of a garage to increase sales revenue and meet targets for turnover, profits, and market share growth.


Key Responsibilities 

  • Achieve the business plan in all areas of influence, such as general repair, body shop, and Maintenance.
  • Identify and assign performance targets for service garage revenue, product categories, and geographical regions.
  • Create and execute incentive programs to enhance service garage operations and profitability.
  • Create and execute marketing strategies, including launching new services, promoting, and advertising to build service garage revenue and expand market share.
  • Ensure that the quality standards of service delivery and promotional plans are well understood and implemented at all levels to ensure the maximum impact.
  • Recommend acquiring new equipment and materials to ensure top-notch service operations and optimal efficiency. Stay up-to-date with the latest forecasts for new car sales, upcoming car models, and technological advancements.
  • Organise the service garage layout and facilities, such as parking space and product service bay design, to increase capacity and ensure a smooth flow of service garage traffic. 
  • Ensure that the customer database for the service garage is consistently updated and properly maintained.
  • Attend to and resolve escalated customer complaints and represent the business unit at a senior level within the customer base to ensure its image is maintained and enhanced. Develop the customer database and generate business.
  • Monitor changes in the market situation and legislative requirements, competition, and customer feedback. Management should report and recommend or implement actions to meet changing circumstances as required.
  • Monitor and report on service garage activities and performance and take corrective measures as necessary.
  • Ensure full adherence of service garage operations to the Principal’s quality standards.
  • Ensure facilities standards are within the jurisdiction and maintained to agreed standards set by Management.
  • Plan and maintain the Maintenance of all equipment that Group Finance is responsible for.



Ideal Requirements


  • University degree, Bachelor’s Degree in Electrical/Mechanical/Automobile.
  • Mechanical Engineering


  • Minimum 10-12 years in a similar position or related to business. Including a minimum of 3-5 Years of Managerial experience.
  • Relevant Experience: 5-6 years of experience in the automotive industry.

Competency & Skills

  • Sales and Marketing skills.
  • Strong interpersonal skills.
  • Strong leadership skills
  • Convincing skills.
  • Bilingual.
  • Customer focus.
  • Proficient in both oral and written communications


  • Age: 28-35
  • Nationality: Indian
  • Gender: Male



Attractive Salary KWD Plus Incentives





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