Service Manager - Commercial Vehicles

Key Responsibilities 

• Achieve the business plan in all areas of influence, such as general repair, body shop, and Maintenance.
• Identify and assign performance targets for service garage revenue, product categories, and geographical regions.
• Create and execute incentive programs to enhance service garage operations and profitability.
• Create and execute marketing strategies, including launching new services, promoting, and advertising to build service garage revenue and expand market share.
• Ensure that the quality standards of service delivery and promotional plans are well understood and implemented at all levels to ensure the maximum impact.
• Recommend acquiring new equipment and materials to ensure top-notch service operations and optimal efficiency. Stay up-to-date with the latest forecasts for new car sales, upcoming car models, and technological advancements.
• Organise the service garage layout and facilities, such as parking space and product service bay design, to increase capacity and ensure a smooth flow of service garage traffic. 
• Ensure that the customer database for the service garage is consistently updated and properly maintained.
• Attend to and resolve escalated customer complaints and represent the business unit at a senior level within the customer base to ensure its image is maintained and enhanced. Develop the customer database and generate business.
• Monitor changes in the market situation and legislative requirements, competition, and customer feedback. Management should report and recommend or implement actions to meet changing circumstances as required.
• Monitor and report on service garage activities and performance and take corrective measures as necessary.
• Ensure full adherence of service garage operations to the Principal’s quality standards.
• Ensure facilities standards are within the jurisdiction and maintained to agreed standards set by Management.
• Plan and maintain the Maintenance of all equipment that Group Finance is responsible for.

Ideal Requirements

Education

• University degree, Bachelor’s Degree in Electrical/Mechanical/Automobile.
• Mechanical Engineering

Experience

• Minimum 10-12 years in a similar position or related to business. Including a minimum of 3-5 Years of Managerial experience.
• Relevant Experience: 5-6 years of experience in the automotive industry.

Competency & Skills

• Sales and Marketing skills.
• Strong interpersonal skills.
• Strong leadership skills
• Convincing skills.
• Bilingual.
• Customer focus.
• Proficient in both oral and written communications

Other

• Age: 28-35
• Nationality: Indian
• Gender: Male