BENTLEY SERVICE MANAGER

Are you ready to take the next step in your Aftersales career? An opportunity has arisen for a customer-centric and forward-thinking Service Manager to join Bentley's exceptional service team.

Hard work and innovation is key for Al-Zayani Dealership's growth from a family-run vehicle dealer operation to one of the largest car dealer groups in Kuwait.

Al-Zayani Dealership represents 4 luxury and premium manufacturers Jaguar, Ferrari, Maserati and Bentley as well as Guarantee an approved used showroom for luxury vehicles. We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams.

With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

YOUR IMPACT:

  • Leading the service operation for one of the Region's finest automotive organisations and the world's most exclusive automotive brand
  • You will be responsible for developing and improving all operational KPI's
  • You will work closely with our Customer Service Centre and mold the operation to deliver excellence in customer experience
  • You will develop a comprehensive training and development plan for the full technical and customer service team
  • Specifically you will be tasked, and supported, to ensure that we are No.1 in the region on all manufacturer KPI's
  • You will identify new sales opportunities in the market and develop existing client relationships
  • You will be part of a collaborative team that will push you to do your best every day, allowing you to reach your full potential

WHAT YOU NEED TO BRING THE TEAM:

  • At least 5 years technical experience with a large UK or European operation
  • Experience in a mature market with highest levels of operational performance, preferably from a large PLC dealer group
  • A detailed knowledge of all after sales KPI's and performance management best practice
  • Disciplined process management experience with any of the leading dealer management systems
  • A demonstrable track record of achievement in financial performance and customer experience
  • An ability to thrive under pressure to tight deadlines in a very fast paced environment
  • Able to adapt to to a fast changing business landscape with multiple obstacles to achieving world class performance
  • A positive 'can do' attitude with passion and determination to be the best in region
  • Demonstrate our core values of RESPECT, INTEGRITY, PASSION, EXCELLENCE, INNOVATION & TEAMWORK

WHO DO WE WANT:

  • You may currently be a Workshop Manager or Assistant Service Manager looking for your first management role
  • You must have solid technical knowledge and an ability to communicate with clients and manufacturer on all levels


Closing Date 31/10/2019
Location Bentley
Benefits Our aim is to be the automotive employment destination of choice in the region. We offer a fantastic range of benefits to our team including first class rewards, a minimum of 30 days annual leave, attractive working hours & an attractive employee discount
Working Hours 45
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