SENIOR SERVICE ADVISOR
DO YOU EXCEL IN CUSTOMER SERVICE?
Would you like to work with the world's finest luxury and sports car brands and the No.1 automotive retailer in the region?
Al-Zayani have recently opened brand new after sales facilities for all of our brands and we are now looking to increase the size of our service teams to meet our growth plans. We need young, dynamic individuals to be at the forefront of driving the highest levels of customer experience.
- Taking a lead role in one of our luxury service operations
- Ensuring that we exceed customer's expectations at all times
- Managing the industry's best service process utilising the latest digital technology
- Taking full responsibility for every element of the customer journey and managing our contact plan entirely through our digital DMS
- You will be part of a collaborative team that will push you to do your best every day, allowing you to reach your full potential
WHAT YOU NEED TO BRING THE TEAM:
- A positive 'can do' attitude with passion and determination to be the best
- A passion for delivering the highest levels of customer experience
- A demonstrable track record of achievement in customer service environment
- Ability to thrive under pressure and work to tight deadlines in a fast paced environment
- At least 2 years' experience in a customer service role
- A passion for automotive with basic technical knowledge
- A detailed knowledge of the Kuwait market and key customer demographics
- Ability to demonstrate our core values of RESPECT, INTEGRITY, PASSION, EXCELLENCE, INNOVATION & TEAMWORK
- You must have transferable Kuwait residency
- Arab Nationals only
Please note that due to the high number of applications expected we are unable to respond to everyone individually. Therefore only successful candidates will be contacted before the closing date of 31st October 2019.