SENIOR SERVICE ADVISOR
Hard work and innovation is key for Al-Zayani Dealership's growth from a family-run vehicle dealer operation to one of the largest car dealer groups in Kuwait.
Al-Zayani Dealership represents 4 luxury and premium manufacturers Jaguar, Ferrari, Maserati and Bentley as well as Guarantee an approved used showroom for luxury vehicles. We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams.
With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.
Committed to growing our business, an opportunity has arisen for a young and dynamic Senior Service Advisor to join our team.
- Taking a lead role in one of our luxury service operations
- Ensuring that we exceed customer's expectations at all times
- Managing the industry's best service process utilizing the latest digital technology
- Taking full responsibility for every element of the customer journey and managing our contact plan entirely through our digital DMS
- You will be part of a collaborative team that will push you to do your best every day, allowing you to reach your full potential
WHAT YOU NEED TO BRING THE TEAM:
- A positive 'can do' attitude with passion and determination to be the best
- A passion for delivering the highest levels of customer experience
- A demonstrable track record of achievement in customer service environment
- Ability to thrive under pressure and work to tight deadlines in a fast paced environment
- At least 2 years' experience in a customer service role
- A passion for automotive with basic technical knowledge
- A detailed knowledge of the Kuwait market and key customer demographics
- Ability to demonstrate our core values of RESPECT, INTEGRITY, PASSION, EXCELLENCE, INNOVATION & TEAMWORK
- You must have transferable Kuwait residency
- Arab Nationals only