CONTACT CENTER AGENT
Hard work and innovation is key for Al-Zayani Dealership's growth from a family-run vehicle dealer operation to one of the largest car dealer groups in Kuwait.
Al-Zayani Dealership represents 4 luxury and premium manufacturers Jaguar, Ferrari, Maserati and Bentley as well as Guarantee an approved used showroom for luxury vehicles. We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams.
With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.
Committed to growing our business, an opportunity has arisen for a customer-focused Female Contact Centre Performance Advisor to join our team.
- As a Contact Centre Agent you will perform a key role in delivering optimum customer experience
- You will be responsible for handling all of our sales and service inbound and outbound sales activities
- You will carefully advise our clients on every aspect of 8 different sales programs
- You will be completely focused on customer experience with a customer first attitude at all times
- You will be part of a high performance team that will push you to do your best every day, allowing you to reach your full potential
WHAT YOU NEED TO BRING THE TEAM:
- A positive 'can do' attitude with passion and determination to be the best
- A demonstrable track record of customer handling skills and sales ability
- Confidence and ability to handle our VIP customer calls in a professional manner
- An ability to thrive under pressure to tight deadlines in a very fast paced environment
- A high level of IT literacy
WHO DO WE WANT?
- Applications invited from fresh graduates and candidates with customer service skills
- You must be an Arab national and have transferable Kuwait residency
- Excellent command of English ( written and spoken )